Income Collections Officer

Posted 17 February by Seven Resourcing
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Seven Social Care are looking for a Temporary Income Collection Officer based in Leicester. This contract is initially required for 4 months but is likely to be reviewed after this. They are offering £12.19 per hour.

The role:

As a Income Collection Officer your main role will be to carry out debt collection activity through a combination of inbound and outbound calls, ensuring cases are progressed effectively, agreeing payment plans and collecting payments; and providing advice, support and guidance to customers and colleagues as appropriate on the debt collection process.

Key Responsibilities:

  • Proactively make both inbound and outbound telephone calls, carrying out effective debt collection activity.
  • Use digital channels of communication as appropriate, including the workflow management system, to escalate decisions and direct tasks to progress debt collection cases.
  • Provide supportive and meaningful advice to customers, including signposting where appropriate, to ensure customer understanding of debt collection requirements, consequences of non-compliance and additional support available from third parties.
  • Carry out financial account activity, including taking payments and setting up of payment plans to ensure effective debt collection in line with agreed processes.

Applicant Requirements:

  • Qualifications: N/A
  • Experience: 2+ years working in a housing environment, and working in a debt collection call centre.
  • Compliance: Up to date compliance.
  • Hours: 37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

Reference: 42043863

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