Incident Team Leader - Brentford - £28,000 - £32,000
Your new company
A fantastic opportunity has arisen working in a large advertising business in Brentford for an Incident Team Leader to join a growing team. The team leader will support 2/3 Incident Agents whilst supporting the resolution process for faults that are escalated from internal stakeholders and internal business users for sites across the UK.
Your new role
You will support the Manager with the training and development of new staff members, deal with technical related faults or incidents, escalating them as appropriate. Work in accordance to SLAs, KPI reporting, reporting and incident analysis.
What you'll need to succeed
Excellent communication skills, experience leading/managing a team, operational experience, dealing with KPI reporting and ideally incident management.
What you'll get in return
In return you will be offered a fantastic permanent opportunity with free parking on site and a competitive salary of £28,000 - £32,000.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.