INDICIDENT CONTROL ROOM OPERATOR - FULL TIME - LONDON
Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customers everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.
At Selfridges, security is always a top priority. Not only do we need to protect the luxury products we sell, we also need to create a safe environment for our staff to work and our customers to shop.
KNOW THE ROLE
Based in our Oxford Street store you’ll be responsible for protecting our property and our people against any risks, you’ll manage all types of scenarios, events, investigating incidents and maintaining surveillance across all areas of the building. Our customers expect extraordinary service delivered by people with a genuine passion for what they do with an unparalleled level of experience and knowledge whilst taking enormous pride in maintaining our exceptionally high standards. You’ll need to be able to take a proactive approach to security, manage high profile incidents & investigations and prevent and detect internal and external losses.
Working in Security you can expect plenty of variety so you could be involved in anything from managing stressful incidents to providing assistance with specialist operations. You’ll be handling high call volumes and cases whilst delivering a world class service. Using your passion for what you do, you’ll work confidently with the wider security team and management to deliver exceptional service and protect our people and property against risks. You will use your natural curiosity to stay ahead of the latest security trends by taking every opportunity to expand your knowledge.
KNOW WHAT WE'RE LOOKING FOR
Your passion and confidence will set you apart. While working as part of the security team you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for security inside and out with a natural curiosity to discover and explore more about security. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your skills in order to offer quality and reassurance to all of our internal and external customers and maintain solid awareness of everything from emergency incidents to evidence gathering, case files and protecting high risk areas.
You’ll need to have extensive experience in a similar environment and role, excellent knowledge of the Data Protection Act and the law. Excellent attention to detail with the ability to detect both loss and theft is essential and you must be able to meet the physical demands of the role. You’ll be able to complete detailed statements, evidence packs & be computer literate and able to demonstrate high knowledge of best practise, also remain calm under pressure and able to demonstrate confidence when dealing with a wide variety of incidents. You’ll be comfortable working independently but as part of a team and have the ability to communicate clearly at all levels whilst providing excellent service at all times. An ability to cope under pressure is a must in a high pressured environment such as this.
KNOW WHAT'S IN IT FOR YOU
Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 30 days holiday including bank holidays, potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!
Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.
The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named ‘Best Department Store in the World’ on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, ‘Everyone is welcome’.
With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. An exciting investment programme is underway in ouR Oxford Street store which has already seen us open the revolutionary Body Studio, earlier this year. A unique concept space presenting over 150 brands and more than 30,000 different styles edited together to transform the way women shop for Bodywear. And it doesn’t stop there. In July we opened the first phase of our new Designer Studio, providing customers with cutting-edge and progressive designer fashion in a creative and dynamic environment. In November 2016 we will open phase one of our new Accessories Hall – the Northern Hall. Once completed, the 60,000 sq ft space will be our biggest destination. It will also include a new concept space, personalisation bar and eyewear destination.
Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.