Incident and Problem Manager

Posted 6 February by Capita

Incident and Problem Manager - Bromley - £30,000 - £40,000

Capita has an opportunity for an Incident and Problem Manager to manage our Incident and Problem management and help shape and deliver our IT Incident and Problem management process.

We are an innovative environment passionate about making sure we deliver an excellent service and delight our customers. You will be an important part of the Capita team and work closely with the Technical Support teams and 3rd parties to proactively eliminate recurring incidents and ensure that problems are communicated to enable timely and accurate business engagement.

This role is based in our Bromley office, although there may be the requirement to travel to other locations at times.

About Capita | Local Government Services

Capita's roots are in local government and, over the last three decades, we've evolved and changed alongside the changing needs of the sector.

We have many close, long-standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services - ranging from specific software tools to significant joint working on achieving tangible external outcomes. Although many people think of us as an outsourcing business, our services go well beyond that - for example we are one of the largest UK providers of professional services to property and infrastructure, a capability that is becoming very relevant given renewed focus on economic growth and regeneration. We know that technology can help transform public services and to do that requires investment and innovation - and we're working with colleagues in the sector to develop new approaches that are deeply grounded in front-line practice.

What you will need

As a Problem and Incident Manager in Capita you will of course need excellent communication skills and have brilliant interpersonal and influencing skills and able to interact appropriately with users with many technical skill levels. You will also need;

  • Experience in an Incident and or Problem Management role within an IT environment.

  • Strong analytical/fault finding/diagnostic/trouble-shooting skills.

  • ITIL Foundation - Service Management

  • Degree in Computer Science or a related technical discipline or relevant technical certification or evidence of formal training and work experience in Information Technology

Please note that all applicants for employment in Capita Local Government are subject on recruitment to the requirements of the Baseline Personnel Security Standard covering identity, employment history, nationality and immigration status, criminal record (unspent convictions only) and additional pre-employment checks including references and credit checks.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34406771

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