Inbound Retentions Advisors

Posted 18 September by Contact Careers
Easy Apply Featured

Customer Service, Retentions, and Sales

  • Basic Wage- £8.50 per hour, £16,575 per annum. Rising to £9.00 per hour, £17,550 after 6 months
  • Average bonus- circa £200-£300 per month
  • Working hours- 37.5 hours per week. Rotating shift pattern Monday - Saturday between 8am-8pm, and Sunday 8am-6pm.
  • Location- Sheffield, Woodseats, S8 0SF, - excellent transport links. Free car park.


Role and responsibilities

You’ll be taking inbound calls from existing customers, who may be wishing to leave to go with another provider. You'll need to use your customer service, rapport building and people skills to ensure that their business is retained by your company. You’ll need to be able to explain features and benefits clearly and help customers compare tariffs and phone features. Finding out what’s important to the customer and then suggesting the best options for them.

To be successful you’ll need:

- Confident and friendly telephone manner
- Clear and persuasive communications skills
- Basic IT skills and able to input accurate customer data
- Determination to hit your targets and earn your monthly bonus
- Team work ethic
- Able to take on feedback and coaching to continually improve

Benefits and incentives

- Competitive basic salary
- Uncapped and achievable monthly bonus
- Fun and vibrant team atmosphere
- Weekly and monthly incentives, rewards and prize draws (including holidays!)
- Excellent personal development and progression opportunities

Required skills

  • Call Centre
  • Customer Service
  • Retail
  • Sales
  • Retentions

Reference: 36142827

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job