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Inbound & Outbound Customer Service Advisor

Posted 9 March by NRG PLC Ended

Are you a problem solver?

Are you a good listener?

Do you want to offer support and advice to those who are struggling financially?

This global organisation needs you to use your excellent customer service and listening skills to help people who have fallen behind on their payments. You’ll need to use your persuasive talent to negotiate a repayment option which will cater for the customer’s individual needs.

You’ll be a fantastic addition to a thriving team who are dedicated to putting their customers first.

Based in Doxford Park, Sunderland, this business is passionate about its strong values and ethics, taking pride in providing not only the best for its customers but also for its staff…

Rewarding your hard work with an excellent benefits package!

  • Incentive scheme
  • Pension scheme
  • Life assurance
  • Holiday trading scheme
  • Shopping discount vouchers
  • Childcare vouchers - salary sacrifice scheme
  • A reward and recognition scheme is available for managers and colleagues to nominate individuals for rewards to recognise outstanding performance
  • Employee Assistance Programme

On day one, you’ll start a comprehensive training programme to fully equip you with the knowledge essential to go the extra mile for the customer.

Please send your CV in to apply or call us for a chat - we’d love to tell you more!

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.

Required skills

  • Banking
  • Customer Service
  • Financial Services

Reference: 34644642

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