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Inbound CustomerService Advisor- £21,039 - Birmingham

Posted 3 April by Groomfield Recruitment Ltd Easy Apply Ended

Inbound Customer Service Advisor, Inbound Customer Service Advisor

Groomfield Recruitment is working on behalf of their valued and prestigious client based in Birmingham. They are looking to recruit an Inbound Customer Service Advisor to start on a permanent basis.

You will be responsible for offering advice and assistance to clients with low priority debt issues via the telephone.

Responsibilities of an Inbound Customer Service Advisor include;

  • Provide via the telephone, electronic and written channels, basic advice and support to clients
  • Communicate clearly, accurately and succinctly with clients
  • Building and maintaining strong relationships with clients
  • Ensure all paperwork is completed accurately, comprehensively and in compliance with quality audit requirements
  • Maintaining records, assist with the collection of statistics by creating new database records and updating existing ones
  • Participate actively and effectively through internal communication channels, including regular 1 to 1 discussions, QM feedback and team meetings as required
  • Onward refer any complex related issues which clients raise
  • Take responsibility for personal technical development, proactively addressing knowledge gaps
  • Taking steps to address and minimise client complaints

Skills / experience of an Inbound Customer Service Advisor;

  • Call centre experience is desirable
  • Knowledge of debt issues is desirable
  • Ability to communicate, empathise and understand clients effectively
  • Computer literate
  • Accurate with strong attention to detail when case recording
  • Self-motivated, flexible and hardworking

Hours of work - Flexible shifts, on a rota basis, to cover service hours (9.00am to 8.00pm, 9.30am - 1.00pm Saturdays, subject to review)

Salary - £21,039

*Please note due to the high level of CV’s we receive, if you do not receive a response within 5 working days please assume on this occasion you have been unsuccessful*

Required skills

  • Customer Service
  • Customer Services
  • Debt
  • Telephone Triage
  • Telephony

Reference: 34556836

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