Inbound Customer Support Advisor
We are currently recruiting for several Customer support advisors to take inbound calls from existing customers for our prestigious client, Sytner Mercedes-Benz based in Swindon Greenbridge. This role is working shifts Monday-Friday between 8.00am-10:00pm and weekends on a rota basis (40 hours per week), paying £7.50 per hour (with opportunity for commission as soon as you have completed your training).
This is a temporary to permanent position.
A focused central reservation team handling inbound service enquiries for our existing and prospecting customers. Utilizing all workshop hours available capturing quality information and up-sell of service-related products. Achieving high levels of efficiencies.
-Handle incoming service enquiries via telephone, email and live chat.
-Establish and qualify customer needs
-Handling customer objections
-Convert incoming enquiries to bookings
-Understand the brand and associated products
-Enhancing existing customer data to Sytner standards
-Capturing new customer data to Sytner standards
-Meet productivity expectations of volume and results as outlined in monthly performance reviews
-Maintain and adhere to service levels
-Be a flexible team player and be available to suit business hours
-Maintain and adhere to call quality standards
-Effective enquiry management
-Passionate about providing excellent customer service and retaining customers
-Confident working to targets
-Previous sales related experience in either a telephone-based role or face to face sales isn’t essential however is desirable.
-Proven track record of achieving your own targets
-Skilled at overcoming objections.
As a member of the Sytner Group you will be recognised and rewarded for your hard work, loyalty and achievements once a satisfactory competency level has been achieved from your training.
With excellent benefits, incentives, training and career development opportunities, joining Sytner Mercedes -Benz will give you a career for the future and not just for now.
- Customer Service
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