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Inbound Customer Service

Posted 7 March by Contact Careers Easy Apply Ended

Our Client is searching for talented customer services professionals to join their inbound team based at their office in Sheffield City Centre Office.

You Will

-Have previous experience in a customer facing role.
-Have demonstrable experience of dealing with a variety of customer queries with a resolution focused approach
-Share our values and have an appreciation for our mission to excite and entertain the nation.
-Be passionate about people with a good understanding of what an excellent customer journey should look like.
-Be tenacious and resolution focused in your ambition to deal with customer queries effectively and efficiently.
-Preferably have experience in a contact centre environment (inbound and/or outbound) and relish the prospect of working in a dynamic, fun and spirited team.
-Be fully engaged with their brand and have a mature and professional attitude to dealing with their customers who use on our core brand websites
-Be able to work on a shift pattern where the rota'd hours (40 per week) cover Monday to Friday 10am until 8pm.

We Will

-Offer you full systems training to enable you to communicate proactively with our digital customers across Telephone, Live Chat, Email and Social.
-A comprehensive induction covering our company, our values, work ethics, and opportunities excel across the business.
-Empower you to successfully engage with existing digital customers and have an extensive knowledge base around our brands and their products/promotions.
-Become a knowledge ace at resolving technical account issues for our online admin systems and full product suit.
-Train you to use leading customer outreach techniques and to up/cross/multi and re-sell across the digital products related theircore digital brands.
-In return for your commitment to our company we will give you a platform to identify and achieve your careers aspirations.

You Will Get

-A starting salary of 17.5k per year plus opportunity to earn bonus
-23 days annual leave per year plus bank holidays
-Access to rewards and benefits across Leisure, healthcare and discounts on purchases.
-Free employee on - site car parking
-The chance to join a vibrant, focused and fast- paced team in a modern and forward thinking work environment.

If you think this is the right role for you contact us today!

Required skills

  • Contact Centre
  • Customer Queries
  • Customer Services
  • Forward Thinking
  • Chat

Reference: 34626445

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