Inbound Customer Service

Posted 7 March by Contact Careers

Our Client is searching for talented customer services professionals to join their inbound team based at their office in Sheffield City Centre Office.

You Will

-Have previous experience in a customer facing role.
-Have demonstrable experience of dealing with a variety of customer queries with a resolution focused approach
-Share our values and have an appreciation for our mission to excite and entertain the nation.
-Be passionate about people with a good understanding of what an excellent customer journey should look like.
-Be tenacious and resolution focused in your ambition to deal with customer queries effectively and efficiently.
-Preferably have experience in a contact centre environment (inbound and/or outbound) and relish the prospect of working in a dynamic, fun and spirited team.
-Be fully engaged with their brand and have a mature and professional attitude to dealing with their customers who use on our core brand websites
-Be able to work on a shift pattern where the rota'd hours (40 per week) cover Monday to Friday 10am until 8pm.

We Will

-Offer you full systems training to enable you to communicate proactively with our digital customers across Telephone, Live Chat, Email and Social.
-A comprehensive induction covering our company, our values, work ethics, and opportunities excel across the business.
-Empower you to successfully engage with existing digital customers and have an extensive knowledge base around our brands and their products/promotions.
-Become a knowledge ace at resolving technical account issues for our online admin systems and full product suit.
-Train you to use leading customer outreach techniques and to up/cross/multi and re-sell across the digital products related theircore digital brands.
-In return for your commitment to our company we will give you a platform to identify and achieve your careers aspirations.

You Will Get

-A starting salary of 17.5k per year plus opportunity to earn bonus
-23 days annual leave per year plus bank holidays
-Access to rewards and benefits across Leisure, healthcare and discounts on purchases.
-Free employee on - site car parking
-The chance to join a vibrant, focused and fast- paced team in a modern and forward thinking work environment.

If you think this is the right role for you contact us today!

Required skills

  • Contact Centre
  • Customer Queries
  • Customer Services
  • Forward Thinking
  • Chat

Reference: 34626445

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