Inbound Customer Service Representatives

Posted 15 May by Contact Careers Easy Apply

Inbound only - Office Hours - No Sales - Customer Service

Hours: Monday to Friday, 8.30am - 5pm and 9am-5.30pm

Location: Sheffield S10

Pay: £7.83 per hour

Basis: Full time - 37.5 hours a week

Start date: Monday 21st May

A large utilities company are looking to recruit a new inbound customer services team in the Sheffield area.

Due to recent demand they have decided to employ a further 100 people to take calls from customers which will drastically reduce customer waiting times and give a higher level of customer services to their valued customers. Mainly the calls will be billing enquiries, maybe people settling their account following a house move or people who need talking through their billing, after all, sometimes the tariffs can be a little confusing.

No sales are involved - this is a purely inbound, customer service positon.

The key to the role is delivering a high level of customer satisfaction and making sure that, to the best of your ability, you have the customers leaving the call felling valued and happy that their problem has been resolved satisfactorily. You will receive an initial full 3 weeks training on their systems and products before you start to take calls and then you will receive side by side coaching on an ongoing basis to help you build your knowledge even further.

Customer Service / Heldpdesk / Inbound Advisor / Technical Support / Call Centre / Complaints Handling / Contact Centre / Call Handler / Web Chat

*Please note: you must be able to pass a credit check and DBS check as part of the application process.

Required skills

  • Advisor
  • Call Centre
  • Customer Service
  • Enquiries
  • Telesales

Reference: 35143084

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