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Inbound Customer Service - Immediate Start

Posted 10 August by Interaction Recruitment Ended


Inbound Customer Service Advisor

Liverpool , Bootle, L30
Full Time Fixed Shifts
Monday – Friday 8am – 5pm and Saturday 9am – 3pm

13 weeks
probationary period
Salary £7.50ph rising to £7.70ph after 3 months.

We are recruiting for Inbound Customer Service Advisors to join our exciting Inbound Customer Service Team based in Liverpool. We are looking for Inbound Customer Service Advisors that want to take the next step in their Customer Service Career.

Are you bored of a retail or hospitality environment? Is your current Customer Service job lacking progression and job satisfaction?

As an Inbound Customer Service Advisor you will get?

  • A competitive salary with clear progression

  • Annual salary reviews

  • Pension scheme

  • Life assurance policy

  • 28 holiday days

  • Childcare vouchers

  • Discounted gym membership

  • Employee assistance program

  • Full training program

  • NVQ course opportunities

As an Inbound Customer Service Advisor you will be?

  • Answering incoming calls in regards to customers utility accounts.

  • Updating accounts.

  • Resolving payments.

  • Changing customer tariffs.

  • Answering customer queries.

  • Using various computer systems.

  • Working towards KPI’s.

  • Attending regular team meetings.

    What we need from you:

  • Minimum 3 months contact centre experience.

  • Experience dealing with challenging conversations.

  • Excellent customer service skills.

  • Ability to established rapport.

  • Strong objection handling and problem solving skills.

  • Outstanding communication skills.

To apply for this role please click apply below or contact Interaction Recruitment on .

Reference: 33044088

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