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Inbound Customer Service Consultant

Posted 2 January by Cordant Contact Centre Ended

Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Dunfermline. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:
Speaking to our customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to our success.

Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for our customers and how we can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague.

It's a challenging but supportive environment and we will provide you with all the training you'll need to succeed, we also provide you with ongoing support when you are in the role taking calls from our customers.

Ideal candidate experience:
Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

  • Have a willingness to learn.

  • Have the ability to follow processes and policies.

  • Be able to manage you time effectively.

  • Able to work under pressure & to high targets

Hours of work:

Full-time 35hours per week

Monday- Sunday - 6am-10pm

Pay rate: £8.79 per hour

This is a fantastic temporary to permanent opportunity with lots of progression and development available.

We have a start dates in January - APPLY NOW!!

Cordant People are an equal opportunity employer.

You must be able to pass a credit check and a CRB Check!

Cordant is acting as an Employment Business in relation to this vacancy.

Required skills

  • Computer Literate
  • Customer Service
  • Telephony Experience

Reference: 34108808

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