Inbound Customer Service Agent

Posted 23 September by J2 Consultancy Ltd
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This is an excellent opportunity to join the UKs leading cosmetic surgery company as a Inbound Customer Service Agent. The purpose of this role is to answer incoming calls and deliver a friendly and personal service to potential customers looking for further information and booking appointments.

As one of the largest providers of surgical and non-surgical cosmetic surgery in the UK, they work with expert consultants and surgeons in state of the art facilities, rated 5 star on Trust Piolet they have an outstanding industry reputation and offer unrivalled aftercare.

You will be working in fun and friendly office and can take full advantage of staff discounts on the treatments on offer. This is a very interesting role, working in prestigious offices based in Wythenshawe.

Duties for the Customer Service Advisor:

  • Answering inbound calls and email enquiries
  • Calling back people who have enquired online
  • Offer a friendly and consultative assistance to potential patients
  • Building rapport, showing empathy and understanding
  • Putting customers at ease by fact finding and reassuring them throughout the process
  • Booking free consultation appointments with expert consultants and surgeons

Duties for the Customer Service Advisor:

  • We are interested in seeing candidates with experience as a sales advisor, consultant or executive, or working in Customer service advisor with some sales in an office based telephone role, call centre or contact centre.
  • A proven track record in achieving or exceeding quality targets and KPIs
  • Have a genuine interest in helping people and enjoy building relationships

Package and Benefits

  • Basic salary £16500 - £18500
  • OTE £25000 uncapped
  • Uniform provided after 6 months
  • Free onsite parking
  • Discount on surgical and non-surgical procedures after a qualifying period

Required skills

  • Bookings
  • Customer Service
  • Sales
  • Targets
  • Clinics
  • Inbound
  • Outbound
  • Cosmetic Surgery
  • KPI's.

Reference: 36179023

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