Inbound Customer Service Advisors

Posted 8 April by HR GO Recruitment
Ending soon

HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington/Gateshead area on behalf of our award winning client with an imminent start date of mid to end of April.

This is a temp to perm role and could potentially lead to a permanent contract for the right candidates, dealing with high volume inbound calls, emails and complex queries for one of their prestigious clients within the utility sector.

Agent Candidate Profile:-

  • Ability to demonstrate empathy with the customer

  • Experience of working within the utility sector would be advantageous
  • Dealing with both inbound calls and e-mail based customer related queries and determining the best resolution

  • Responding to customer enquiries and complaints by phone, email and letter

  • Excellent Technical knowledge with the ability of using various systems

  • An ability to build rapport with the customer

  • An understanding of social media to help keep abreast of clients' products

  • Must possess an excellent telephone manner

  • A team player who proactively shares knowledge, expertise and ideas

  • Ensure the highest level of customer satisfaction at all times

Terms of Contract:-

  • £8.32 per hour

  • Temp to Perm role for the right candidate

  • Over-time available

  • Working Hours are based on a 40 hour week contracted between 8.00am and 10.00pm.

You must be an excellent communicator both written and verbal, be confident and have a sound background in customer service or administration.

You must also be available to register with the Agency prior to interview with the Client.

If you are interested in this role, please apply today or call for further information.

Application question

Do you have customer service experience within a call centre?

Reference: 37707778

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job