Pay: £15,405 (£7.90ph) + Benefits!
Start Date: September 2018
Employment: Permanent Full time
Working Hours: Monday to Sunday - 8am to 8pm (shifts)
We are looking for PERMANENT Inbound Customer Service Advisors, to work in Preston.
About the Company
They are a multinational award-winning Business Process Management (BPM) solutions company with centres of excellence based in Preston, Chiswick and Selkirk. They have been awarded the "Best Largest Contact Centre in the World 2015 for customer experience!"
We have a number of roles available for Customer Service Advisors, all calls are inbound which means no cold calling!
You will take inbound calls on behalf of our client and deal with all customers queries promptly, demonstrating our contact centre values. To be successful in this role you will take ownership of the customer's situation, following it through to a successful conclusion and escalating where required. You will need to work effectively with team members at all levels and prioritise your time effectively to take incoming calls from customers in relation to queries/problems.
If this is your first job within a contact centre, please do not worry! If you are you passionate about delivering a first-class service to customers and looking to work for an employer that really looks after their staff, we want to hear from you.
No previous experience of working in a contact centre is required - We are looking for individuals with any element of customer service experience including hospitality, retail and call centre with enthusiasm and a desire to learn!
If you are interested in working for the "Best Largest Contact Centre in the World for Customer Experience", we would love to hear from you!
We have great progression and development opportunities into Team Manager roles or other areas of the business such as Quality or Planning teams to name a few.
We also have a number of excellent benefits including Perkbox which has discounts with major retailers and restaurants across the UK, plus free mobile phone insurance! We also have free parking, an onsite gym, Childcare and Eye Care vouchers, Company pension and much more
If you are interested, please contact Sam on or APPLY NOW!
- inbound / customer service advisors / Preston
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