Inbound Customer Service Advisor

Posted 8 May by HR GO Recruitment
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HRGO Recruitment are looking to recruit a number of experienced inbound Customer Service Advisors for an Award-winning client based in Sunderland.

The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.

Successful candidates have an opportunity to progress to a permanent role after an initial 12-week period. In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.

Your main responsibilities include: -

  • Receive inbound calls from new and existing customers

  • Build an excellent rapport, understanding their needs in a professional manner

  • Understand and upsell the company products

  • Data entry and information gathering

  • Ability to work to KPI'S

  • IT literate and attention to detail

  • Experience of working within a call centre environment is desirable

  • Maintaining high customer service and show enthusiasm

Our client's opening hours are 8am to 10pm Monday to Friday, 8am to 6pm on Saturdays and 9am-5pm on a Sunday, therefore full flexibility is required for these hours. You will be working full time on a flexible shift pattern - rota will be given 6 weeks in advance

All candidates must be able to pass a criminal and financial background check prior to start date.

The start dates for this role will be July 2019 and pays between £8.27 to £9.62 an hour.

Reference: 37916609

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