Inbound Customer Service Advisor

Job Summary

Start Date 23/04/2018

Our client, an established outsource customer service contact centre based in Ashby de-la-zouch, are recruiting for a number of Customer Service Representatives to match increased client requirements.

As a Customer Service Advisor in this fast paced, ever changing working environment.

Successful candidates will be able to demonstrate:

- Excellent communication skills, both written and verbal

- The ability to prioritise a customer's needs

- Good problem solving skills to ensure all customers receive a great level of service

- Reliability - poor attendance & lateness have a direct impact on your team's ability to perform to the required level

- Flexibility - As a Customer Service Representative, this position will require employees to work on a flexible shift pattern which starts as early as 7:00 with evening finishes as late as 10PM.

- A decent level of computer literacy

It would be advantageous, but not essential, for candidates to;

- Having experience as a Customer Service Advisor in a similar contact centre environment

- Have experience as a Customer Service Representativer in dealing with customer complaints

- Have an understanding of the Microsoft Office Package

Responsibilities and Duties

Working on behalf of a national railway transport company as a Customer Service Advisor providing customers with the support that they require. Customer Service Advisor Job responsibilities include:

- Handling of customer feedback

- General enquiries relating to train timetables

- Giving customers support with any queries or problems

- Complaint handling

- Updating/ maintenance of the customer database

As a Customer Service Advisor, there are genuine opportunities to progress quickly within this company for employees who show the drive, commitment & enthusiasm to succeed in a challenging but rewarding, customer orientated environment.

If this sounds like you, we want to here from you! Please do not wait to apply. We are anticipating a high volume of interest in these Customer Service Advisor openings.

If applying for this position, you would need to be fully flexible between Monday-Sunday, 7AM-10PM

Candidates need to be 18 years of age when they start training.

Benefits

Our client offer a benefits package which entitles you discounted activities as well as a competitive pension scheme.

Job Type: Full-time

Salary: £7.38 to £7.83 /hour

Required skills

  • Communication Skills
  • Customer Service
  • Enquiries
  • Problem Solving

Reference: 34854854

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