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Inbound Customer Service Advisor

Posted 9 February by Search Consultancy Easy Apply Ended

Inbound Customer Service Advisor - Derry/Londonderry call centre

Are you passionate about Customer Service and helping people?
Are you interested in progression opportunities?
Experience working for a reputable company?
How about free car parking, amazing incentives and discounts?

We are looking for hardworking, enthusiastic people to join this major telecommunication brand's busy, vibrant call centre team. As an EE Customer Service Advisor you will be taking inbound calls from our customers. You will be the first point of contact for our customers so asking effective questions and using your customer service skills will be a must to diagnose and resolve the customer's queries first time. You will need to closely monitor and promptly action any high risk accounts and raise incidents to the third line support.

This is a permanent position with genuine progression opportunities. You will be paid £7.50 an hour PLUS up to £300 bonus a month!

We're looking for:
* At least 6 months customer service experience. Call centre experience is desirable but not essential
* Good listening, interpersonal and communication skills
* Computer literacy
* Have an aptitude for technology and technical problems

Successful candidates must be available to work between 8am - 9pm Monday Friday and 8am - 8pm Saturday and Sunday. You will be contract to 40 hours a week and must be fully flexible to work any of these hours.

Apply today and a member of the team will be in touch to arrange an interview.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required skills

  • Call Centre
  • Contact Centre
  • customer service
  • Customer Service Advisor
  • Inbound
  • Customer Service Executive
  • Customer Care Advisor

Reference: 34441329

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