Inbound Customer Service Advisor - Full Time
£8.75 per hour - Moulton Park, Northampton
Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Northampton. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.
Overview of the role:
Speaking to customers who have payment arrears, to understand their financial circumstances and recommend effective repayment plans to make sure their finances stay on track whilst managing their expectations throughout. Unlike some call centres, we're not driven by scripts or standard calls.
You will respond to members personal circumstances with empathy in a confident, articulate and enthusiastic manner as well as ensuring efficient and accurate member records are maintained, enabling you to exceed both your own goals and our member's expectations.
Ideal candidate experience:
Customer Service Experience is essential - either from call centre, hospitality, retail etc
Experience of using Microsoft packages such as word and excel.Have strong PC skills as you'll need to move around our systems quickly and efficiently whilst speaking to our customers.
Have excellent Verbal and Written communication.
Have confidence in taking ownership for each call.
Be able to make and explain decisions clearly.
Have a willingness to learn.
Have the ability to follow processes and policies.
Be able to manage you time effectively.
- Able to work under pressure & to targets
Hours of work:
Monday to Friday between 8am-8pm - working 35 hours per week.
You will also need to work 1 Saturday per month with time back lieu.
Pay rate: £8.75 per hour
This is a fantastic opportunity with lots of progression and development available.
We have a start dates in February and March 2018 - APPLY NOW!!
You must be able to pass a credit check and a CRB Check!
Cordant People are an equal opportunity employer.
Cordant is acting as an Employment Business in relation to this vacancy.
Cordant Group is an Equal Opportunities employment agency, and as such encourage applications from all sections of the community.
- Call Centre
- Computer Literate
- Customer Service
- Telephony Experience
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