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Inbound Customer Service Advisor

Posted 4 January by Change Recruitment Services Ltd Featured Ended

Our client, a UK manufacturer, is looking for an inbound Customer Service Advisor based in Bridgwater on a temporary to permanent bases.

The ideal candidate will be driven and confident to work in a fasted paced customer service environment and used to dealing with large call volumes with the ability to learn new skills quickly with excellent attention to detail.

Duties:

  • To provide excellent customer service to all external and internal customers
  • Process sales orders and accurately record information
  • To provide an efficient service when registering new customers onto the internal system
  • Liaise effectively with customers and carriers to confirm delivery dates and arrange re-deliveries
  • Monitor customer feedback and report back to supervisor
  • Effectively deal with any telephone complaints
  • To process letters and correspondence daily and general admin tasks including: scanning, shredding and filing.
  • Chasing customers for any outstanding details and documents
  • Ensure compliance with the Company Quality procedure
  • Ensure Data Protection and confidentiality is maintained at all times


If you have strong communication skills, both written and oral, work well within a team and have experience of managing telephone duties alongside administrative tasks then this could be the position for you.

A good understanding of Microsoft word is essential and knowledge of SAGE of similar packages would be an advantage but not essential.

The working hours are Monday - Friday 9.00am - 5.30pm which offers a salary of £16,000 per annum + KPI related bonus.

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

Reference: 34140824

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