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Inbound Customer Service Advisor

Posted 7 December 2017 by Cordant Contact Centre Ended

Inbound Customer Service Advisor - £8.45 per hour

Moulton Business Park, Northampton

Our client, a large and successful building society are looking to recruit a number of agents to work on their Customer Service Team based in Northampton. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:

Taking incoming calls from customers and 3rd parties requesting information on the progress of a complaint / enquiring as to whether PPI was in place. Whilst on the telephone advisors need to be able to validate customers, access multiple systems, investigate enquiries and relay information clearly to the caller. The role includes data entry and assisting customers with the completion of PPI enquiry forms. Good telephone manner is essential.

Ideal candidate experience:

Competencies - Strong attention to detail, quick learner, strong & confident communication skills (verbal & written) PC literate & familiar using MS Office

Experience - Admin experience or experience working in an office based environment.

Values - Team player who can integrate with and get along with others easily. Someone who has the right attitude - who wants to come to work, wants to do a good job, takes PRIDE in what they do and has a hardworking ethos

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

Hours of work:

Monday to Sunday - Shifts between 6am-10pm

Start Dates in July

Pay rate: £8.45 per hour

This is a fantastic opportunity with a well established company and some opportunities to progress in time!

CPCC

Cordant is acting as an Employment Business in relation to this vacancy.

Cordant people are an equal opportunity employer

Cordant is acting as an Employment Agency in relation to this vacancy.

Required skills

  • Computer Literate
  • Customer Service
  • Telephony Experience

Reference: 33982202

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