Inbound Customer Service Advisor - 11am-3pm, Monday to Friday

Posted 6 May by Nouvo Recruitment
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Would you like the chance to work with a growing eCommerce Retailer?

They are market leaders right now and they offer a fantastic working environment, big on team spirit and huge on career development.

Our Client is looking to recruit an experience Customer Service individual to join their fast-paced and friendly team.

Working Hours - Monday to Friday 11:00am - 15:00pm

The Role

  • Managing incoming and outgoing telephone calls providing help and advice to customers
  • Communicating politely with customers by telephone, email, and live chat
  • Investigating and solving customer queries and issues
  • Multi-tasking and liaising with other departments
  • Managing contacts with external suppliers
  • Ensuring that the department SLA are met
  • Updating databases
  • Learning about products and keeping up to date with changes
  • Completing ad-hoc tasks

The Candidate

  • A minimum of 1 years’ call centre or telephone customer service experience
  • Excellent telephone manner
  • Excellent listening and verbal communication skills.
  • Need to be flexible, able to multitask, be focused, computer literate, work effectively as a team member.
  • Methodical and organised approach to ensure that all customer contacts are completed within agreed time.
  • Ability to work on your own initiative with set guidelines as well as working as part of a team.
  • Calm disposition coupled with the ability to work well under pressure.

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across.

Required skills

  • Call Centre
  • Customer Care
  • Customer Service
  • Customer Services
  • Telephone Manner

Reference: 42640981

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