Inbound Customer Service Adviser Knowsley

Posted 12 June by HR GO Recruitment Easy Apply

Our client based in Knowsley are looking for 40 x Inbound Advisors to start 11th June

We are looking for someone who is motivated, enthusiastic and possesses excellent interpersonal and communication skills along with the ability to work with a complex range of clients in an innovative substance misuse and sexual health setting.

You will be responsible for:

  • handling queries from those contacting the helpline service across a range of behaviour change and subject matters including sexual health and substance misuse.
  • Support for callers, triaging their queries and providing them with information and advice.
  • Communicating with callers of all age and backgrounds conveying information and tailoring support to callers needs, age and understanding
  • You will be expected to communicate through a range of channels including email. Voice, web chat, SMS and social media.

Successful candidates must be able to demonstrate the following:

  • A good standard of written and spoken English
  • Confident telephone manner with previous call centre experience
  • Ability to listen and ask appropriate questions to understand the query then convey information to specific caller's needs.
  • An understanding of confidentiality
  • Ability to deal professionally with a large number of calls
  • Able to handle queries of a sensitive nature and be non-judgemental
  • Full training will be given for the role

Specific requirements of the role:

Ability to work shifts between 8am -10pm and 5 days out of 7 also part time positions available

You will be subject to a basic DBS check

Benefits:

  • Weekly pay £8.56p/h on a Friday
  • 37.5 hours per week
  • Flexible working
  • On going with a view to permanent
  • Free parking
  • Pension
  • 28 days holiday per year
  • Canteen on site
  • Accessible by public transport

Reference: 35364192

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