Inbound Customer Agent

Posted 14 May by HR GO Recruitment
Ending soon

Are you looking for a new Career?

We are looking to recruit a number of experienced inbound Customer Service Advisors for an Award-winning client based in Sunderland.

The ideal candidate should have telesales experience and provide excellent customer service and have an excellent telephone manner.

Successful candidates have an opportunity to progress to a permanent role after an initial 12-week period. In return for this, you can expect to work in a friendly environment with on-site facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.

Your main responsibilities include: -


Receive inbound calls from new and existing customers

Build an excellent rapport, understanding their needs in a professional manner

Understand and upsell the company products

Data entry and information gathering

Ability to work to KPI'S

IT literate and attention to detail

Experience of working within a call centre environment is desirable

Maintaining high customer service and show enthusiasm

Our client's opening hours are 8am to 10pm Monday to Friday, 8am to 6pm on Saturdays and 9am-5pm on a Sunday, therefore full flexibility is required for these hours. You will be working full time on a flexible shift pattern - rota will be given 6 weeks in advance

All candidates must be able to pass a criminal and financial background check prior start date


Required skills

  • Customer Service

Application questions

Have you previously worked in a Call Centre Enviroment?
Do you have excellent Customer Service Skills?
Are you flexible for you shift work?

Reference: 37966920

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