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Inbound Customer Advisor

Posted 8 March by The AA Featured Ended

Salary: £16,038 + flex 7.5% allowance and an OTE of £21,700

Full Time, Permanent position

Shifts: Between 08:00 and 20:15 Monday - Friday and Saturday’s from 09:00 - 17:15

This is the job

Right now we’re looking for high calibre individuals to join our teams in Newcastle. No two calls are ever exactly the same and as an Inbound Customer Advisor you’ll need to be ready for anything. We have a number of exciting career opportunities available and will ensure that, throughout the course of your application, we’ll match your skills and experience to the right environment for you.

What will I be doing?

As an Inbound Customer Advisor you will be at the frontline of our business, having all kinds of conversations with new and existing customers. You might talk about anything from Motor and Home Insurance through to a whole host of additional products and services that suit their needs. To be successful in this role, you’ll need to be highly motivated and the desire to want to do the right thing for our customers is vital too.

Experience in a call centre would be useful, but more important is your willingness to learn, your determination, ability to build rapport and deliver world class customer service.

Within each of our departments we work a roster pattern that doesn’t include Sundays and look to maintain a work / life balance and with rest days in the week you can still balance your time with friends, family and hobbies.

Just walk around the office and you’ll see and feel a real team spirit. People are friendly and supportive. To help you achieve your goals, we provide expert training and guidance. Our specialist team will make sure you have everything you need to really delight our customers!

Working for the AA is a role like no other. We value the career satisfaction of our employees, and the Newcastle call centre is a particularly fun environment in which you can really shine. If you’d like to see what you’re capable of, we’ve got a role for you.

What do I need?

  • Excellent communication skills
  • Previous contact centre experience is desirable but not essential
  • Previous Computer experience desirable
  • Organisation and planning
  • Ability to work as part of a team

Required skills

  • AA
  • Call Centre
  • Contact Centre
  • Customer Service
  • Sales

Reference: 34635752

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