Inbound Claims Handler - Crewe

Posted 7 April by Southam Selections Easy Apply

Inbound Case Handler

Crewe Town Centre

£16.5k - £18k

Southam Selections are currently working with a Claims Management company who have gone from strength to strength in the last 10 years since they started.

Working Hours

The business operate from 8am - 8pm Monday - Sat but shifts will be;

Monday - Thursday 8.30 - 5.30pm (with one 10-7 shift)

Friday 8.30 - 4pm

Company are flexible with hours and someone part time may be considered

Role Responsibilities

  • Deal with existing Claims and see them through to the process
  • Liaise with third parties in ways that facilitates the completion of activities required to successfully complete a claim
  • Develop and maintain good professional relationships with your customers
  • Accurately log all correspondence received from a vendor or customer
  • Ensure that the agreed follow-up actions are completed
  • Identify concerns or issues relating to individual claims
  • Identify and escalate concerns, worries and/or issues to your Team Leader in a timely and effective manner
  • Manage and prioritise your own workload
  • Develop and maintain your own personal knowledge of Company policies, processes and procedures
  • Act in an ethical and, when needed, compassionate manner when dealing with customers
  • Undertake any reasonable duty as requested by a member of management

Key Skills and Experience

  • Excellent Customer Service skills
  • Ability to work as part of a team or alone
  • Ability to adapt within a work environment
  • Excellent verbal and written communication skills
  • An eye for detail and the ability to maintain/improve standards
  • Ability to work in a fast pace environment

Required skills

  • Correspondence
  • Customer Service
  • Claims Handling
  • inbound

Reference: 34851831

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