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Inbound Claims Advisor

Posted 20 February by Interaction Recruitment Easy Apply Ended

Customer Claims Advisor



£16,483 (Depending on Experience)


Want to work for an award-winning organisation? Were currently recruiting for our next customer service superstar in Wakefield. Do you want to work for a company which delivers a first class experience for its customers and employees? If so then youre heading in the right direction.

Youll be joining the team at an exciting time as weve recently moved into our new modern offices in the Paragon Business Village and weve just been ranked in 12th place in this year's Sunday Times Top Track 250 list of the UK's leading mid-market private companies.

Our purpose is to make a difference for customers and its no surprise that our Customer Service team is responsible for delivering outstanding customer experiences. We have more than 1,500 people across three Contact Centres in the UK who support our 8.5 million customers.

What will I be doing as a Customer Claims Advisor?

Work within contact centre guidelines to maximise availability for receiving incoming calls

Be available to work between the hours of 7am10pm MondaySunday on a shift pattern

Actively work towards team and individual personal injury and hire car referrals, quality and other KPI targets

Accurately record all information captured throughout the claim reporting process

Provide information or advice requested by customers, which is accurate and reflects the best interests and needs of both the customer and the company

Provide our customers with clear information and keep them informed

Strive to improve systems and process for our customers and business

Following system and procedural processes to ensure compliance with the FCA.

What Skills or Experience is needed for a Customer Claims Advisor?

Minimum of 6 months experience working within a customer service environment, with a proven track record of delivering excellent customer care

Strong communication skills including relationship building

The ability to remain objective when dealing with individuals and demonstrate empathy

Excellent time management and attention to detail

Good numeracy and literacy skills

Takes responsibility for achievements of targets and own performance.

If this sounds like the role is for you then take a closer look at the benefits we offer:

A competitive salary starting from £16,483 depending on experience. We also recognise our employees commitment & performance through our salary package with the opportunity to earn up to £20,808 after three years

A variety of shift patterns opening hours of 7am -10pm Monday to Friday, 8am-6pm on Saturdays and 9am-5pm on a Sunday on a rolling 8 week shift pattern

Daily free fruit

Mini Well-being: Free at desk massages!

Award winning training from our internal talent and development team.

Opportunities to be involved in CSR, charity and fundraising events.

Reference: 34519892

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