Inbound Claims Advisor £19,500
Our expanding client based in Coleshill are seeking a new team member due to growth.
Delivering a high-quality telephone-based service to Customers
• To rapidly and effectively communicate with referral partners (Car Dealerships, fleet companies, body shops etc), clients (customers driving the vehicle), third parties and colleagues to ensure that all new claims coming into the business are dealt with effectively
• To effectively process and manage to a successful conclusion all new claims in line with business requirements • To update the BackOffice system with accurate clear records of discussions pertaining to new and existing claims, next steps and time frames
• Deliver service quality that is guaranteed, supporting internal and external processes to help provide a smooth and efficient service to all clients
• Effectively using open questioning and active listening skills to ensure all relevant claim details are captured, including location and road layout of accident etc.
• Speaking with clients and witnesses to ensure liability is not disputed. Consulting with Team Leader over findings and next step if necessary
• To achieve objectives and targets set
The ideal applicant will have:
• Experience working in a fast paced, target driven customer focused role ideally but not essentially within a phone based environment • Previous soft sales experience would be beneficial but not essential • The ability to learn new process quickly and efficiently • Competent with using (MS Office) MS Word, Excel • Excellent verbal communication skills, persuasive and assertive • Excellent interpersonal and influencing skills • Proven judgment and decision-making skills including problem solving.
Working hours are Monday to Friday 9am - 17.30pm and will require 1 in 3 Saturday working,
Modern office environment and free parking.
This is a superb opportunity to join a forward thinking organisation
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