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Inbound Call Handler

Posted 6 February by EP Professional Ended

Inbound Call Handler

We are recruiting for an Inbound Call Handler on behalf of our client based in Coleshill.

Duties and Responsibilities of an Inbound Call Handler

  • Ensure you work collaboratively across all workstreams with your colleagues
  • Represent the department in a professional manner both internally and externally
  • Develop and drive and ethos of continual self-development, reviewed regularly throughout the process of 1-2-1's and personal reviews.
  • Answering calls from retail stores, developers and customers to provide quick response of build status and assist with construction queries for customer resolution.
  • Updating in house systems with customer referrals/orders in new build properties.
  • Ensure compliance with all current processes and procedures.
  • Ensure effective and efficient support of all customer projects to meet project deliverables (time and budget) to agreed SLAs and Customer Required Dates
  • Establish and maintain excellent working relationships with our external and internal customers and suppliers.
  • Ensure timely and accurate updates on all systems
  • To work with colleagues to ensure successful inventory management and financial analysis / cost control.
  • Overseeing our mail traffic for BAU bookings and Developer referrals
  • Booking on construction for Repulls, failed installs, Non-Serve requests and NRD referrals
  • Customer contact to place installs on hold following the receipt of a construction template, and then actively managing the customer's expectations up to install
  • Jeopardy Manage the work with the contractors, New Build Liaison Officers and Developers to seek completion for the customer
  • Reschedule all completed work with the customer for a future date
  • Ensure full understanding and adherence of the Data Protection Act and Ofcom regulations.

Details of an Inbound Call Handler

  • Location: Coleshill
  • 18,00 Per Annum .
  • Hours: Mon-Fri 37Hrs per week
  • Temp to perm

Skill and Experience of an Inbound Call Handler

  • Excellent Customer service skills
  • PC literate including Excel and Outlook
  • To be able to possess a vision in identifying and dealing with problems, to be able to evaluate the situation and decide the best course of action.
  • An excellent communicator with an ability to put over ideas in a clear and logical manner.
  • Ability to prioritise and work within time constraints and perform against tight deadlines
  • PC literate in all Office applications
  • GCSE or equivalent including English and Maths
  • Experience in dealing directly with external customers
  • Effective time management and timely delivery of customer requirements.
  • Sound experience of workflow planning, resource allocation, prioritisation, evaluation, escalation and collaboration.
  • Time and resource skills to develop appropriate methods of working to meet the demands of the role

Benefits of working as an Inbound Call Handler

  • 28 days holidays
  • Working for a reputable company
  • Good company Pension
  • Company car park

If you are interested in this position please click Apply

Required skills

  • Customer Support
  • Quotations
  • Inbound Calls
  • Administrator
  • Sales Administrator
  • Customer Service Assistant

Reference: 34411792

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