Inbound Call Centre Parts Sales Advisor
SMT GB are an industry-leading distributor of Volvo Construction Equipment who are always on the look-out for the best people. Due to us centralising our Part Operations function, a fantastic opportunity has arisen and we’re looking for a Inbound Call Centre Parts Sales Advisor to join our brand new team in our Duxford Head Office.
Reporting into the Parts Sales Supervisor you will be taking inbound calls for parts pricing, availability and parts orders and processing these with a high attention to detail and in a timely manner to ensure a first-class customer experience is provided.
This role requires someone with strong customer service experience and ideally experience of working within a parts or service background and we would also like to hear from you if you have/are the following:
- strong communication skills and the ability to converse at all levels of internal and external customers
- the ability to build and maintain strong customer relationships
- the ability to prioritise and coordinate activities in a timely manner
- self-motivated, structured and proactive with a strong sense of ownership
- problem solving attributes and you’re solution focused
If you feel you fit some but not all of the above criteria but interested in this opportunity with SMT GB then we would love to hear from you. This is a fantastic opportunity to join our successful business focused on employee engagement, training and we’re committed to professional development.
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