Inbound Call Centre/Customer Service Operative

Posted 20 September by Linsco Limited

Call Centre / Customer Service Operative

Colwick, Nottingham

37.5 hours per week - £7.91 per hour

An exciting opportunity has arisen for a Call Centre / Customer Service Operative to join a leading sales team in Colwick, Nottingham.

Continuing success means this growing business are looking for new team members to help enhance their reputation as the leaders in their field. They are looking for motivated individuals to join their busy inbound contact centre.

Future career opportunities include progression into account management, customer service executives and team leader roles

Duties include

  • To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor needs.
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products, pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation.
  • Adopting sales techniques to convert quotes into orders.
  • Promote the services, products and benefits to convert the order.
  • Working in a team environment to achieve departmental KPI's and individual performance measures.

My Clients Customer Service department has been rated in the top 50 companies for customer service for the last 3 years, so you can be sure that you're joining a highly motivated and service driven team.

ABOUT YOU

The successful and ideal candidate will:

  • Minimum of 1 years' experience in a Customer Service or Retail background
  • Excellent telephone manner, including a strong ability to build rapport
  • Excellent listening skills
  • Keyboard skills
  • Excellent communication skills
  • Positive attitude
  • Flexible
  • Excellent communication skills
  • Good sense of humour
  • Flexible
  • Ability to demonstrate evidence of sales targets
  • Soft selling skills gained from Retail or Call Centre environment

My Client offer great benefits to their employees including generous holiday entitlement, a pension scheme and staff discount.

If you would like more information or wish to apply for this position, please contact Ryan Pearson on or email

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

PLEASE READ the Privacy Policy in regards to personal details:

Required skills

  • Retail
  • Secretary
  • Inbound
  • Administrator
  • Sale
  • Literate
  • Customer service
  • receptionist
  • Part time
  • Computer
  • call handling

Reference: 33354770

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