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In Store Manager

In Store Manager

Posted 4 April by TC Facilities Management Featured Ended


Job Title: In-Store Manager

Department: Operations

Reporting to: Area Manager

Place of Work: On site

Job Purpose

To manage a team of cleaning operatives and housekeepers and ensure service delivery standards and specifications are met and within budget, therefore delivering "green" audits.

Major Accountabilities

  • To demonstrate the TC values and lead by example at all times.
  • To manage and deliver the weekly hours budget.
  • To manage the cleaning schedule and rota to ensure all areas are cleaned on time to standards and specification.
  • To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.
  • To complete audits accurately and on time, carrying out any resolution actions identified within timescales.
  • To complete and process all necessary paperwork accurately and on time, providing 'sign off’ for completed tasks as required.
  • To ensure all cleaning materials and machinery are available, in good working order and used in a safe manner.
  • To ensure all periodical cleans are completed to the required specification and timescale and signed off by the customer.
  • To support delivery of the cleaning schedule where appropriate and necessary.
  • To ensure all staff have the correct uniform and are dressed appropriately to reflect the TC brand.
  • To manage the recruitment process for cleaning operatives and housekeepers, ensuring adherence to TC recruitment processes and standards at all times.
  • To manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance
  • To ensure the payment of staff correctly and on time every time by following all company time and pay processing requirements.
  • To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases
  • To train and induct all staff in their role, the standards expected, the TC values and company policies, procedures and guidelines
  • To ensure all staff are trained in, and adhere to, Health and Safety and COSHH policies and procedures
  • To adhere to all company processes, policies and procedures

Key Relationships

  • Customer - staff, managers and customers
  • Cleaning Operatives/Housekeepers
  • Area Managers
  • Maintenance team
  • Head office payroll

Job Dimensions

  • Weekly hours budget
  • Team of cleaning operatives and housekeepers
  • Periodic afternoon/evening site visits to ensure engagement with housekeeper staff

Behavioural Competencies:-


Work Level 2

Driving Results

  • Is cost conscious e.g. maximises productivity and minimises waste
  • Takes ownership for individual performance and responsibility for achieving goals
  • Meets commitments to others
  • Learns from mistakes and applies learning
  • Demonstrates a commitment to continual improvement
  • Plans and prioritises tasks effectively

Customer Focus

  • Able to identify who their customers are
  • Asks their customer questions to determine their needs
  • Offers solutions to customer requests
  • Delivers to meet their customer needs
  • Follows through customer complaints promptly
  • Is able to explain the impact of their own customer relationships


  • Supports and encourages others
  • Works collaboratively with others
  • Treats everyone with professional respect
  • Shares ideas and information
  • Understands impact of their behaviour on team

Communicating Effectively

  • Listens attentively
  • Is able to influence their immediate customers
  • Uses plain language to express thoughts
  • Speaks clearly and checks understanding
  • Passes on and shares relevant information in a timely way
  • Uses open questions, probes to find out more
  • Uses the most effective method to deliver a message

Managing Change

  • Deals effectively and positively with changing circumstances
  • Adapts ideas used successfully elsewhere rather than reinventing
  • Is willing to try new tasks and ways of working

Role Requirements: Detail qualifications and experience needed to perform in the role

  • Excellent written and verbal communication skills
  • Previous experience of managing a team
  • Sound knowledge of Health and Safety and COSHH legislation

Other responsibilities:

  • To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
  • To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
  • To comply with the requirements of the Data Protection Act.
  • To comply with the company’s policies on equal opportunities.

Required skills

  • Cleaning Products
  • Industrial Cleaning
  • Store Operations

Reference: 34826113

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