Our client, one of the countries premier luxury hotels, is currently seeking an In-room Dining Supervisor to join their already established team to ensure the continued seamless delivery across a variety of duties reporting directly to the Events Operation Manager and F+B Manager.
Work closely with the F&B Service Manager and Events Operations Manager to run the In Room Dining and Events department and ensure service standards are met.
Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars.
Ensure that the back of house and preparation areas are kept clean and orderly at all times.
Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.
Logging or escalating any complaints or issues as required. Have a high level of presence and be confident in communicating with guests to ensure that their expectations are met and exceeded.
Assist with ordering and stock control
Provide knowledgeable food & drinks advice offering suggestions and recommendations
Ensure that all billing and cashiering are conducted as per the required standards
Aim to achieve engagement targets whilst ensuring training and on the job learning occurs for team members.
Lead by example through a 'hands on’ approach
Aim to achieve financial targets whilst maintaining a cost conscious approach.
Manage and deliver effective training and development for the team, including spot checking and guidance.
Work closely with the Events Operations Manager and run events.
To deputise in the absence of a manager and be responsible for opening and closing the departments.
Ensure completion of your personal objectives and responsibilities and work on any projects you are asked to lead.
Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
Ideal candidates must have:
•Hotel School diploma or equivalent
• Previous experience in a similar environment
• Food and wine knowledge
•In Room Dining
• Interpersonal skills
• Problem resolution
• Immaculate presence
Due to it's location applicants not wanting to live-in should have their own transport. The location is not accessible by public transport.
- Private Dining
- Fine Dining