In-room Dining Supervisor

Posted 6 April by Hope Adams Recruiting

Our client, one of the countries premier luxury hotels, is currently seeking an In-room Dining Supervisor to join their already established team to ensure the continued seamless delivery across a variety of duties reporting directly to the Events Operation Manager and F+B Manager.

Responsibilities

  • Work closely with the F&B Service Manager and Events Operations Manager to run the In Room Dining and Events department and ensure service standards are met.

  • Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars.

  • Ensure that the back of house and preparation areas are kept clean and orderly at all times.

  • Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.

  • Logging or escalating any complaints or issues as required. Have a high level of presence and be confident in communicating with guests to ensure that their expectations are met and exceeded.

  • Assist with ordering and stock control

  • Provide knowledgeable food & drinks advice offering suggestions and recommendations

  • Ensure that all billing and cashiering are conducted as per the required standards

  • Aim to achieve engagement targets whilst ensuring training and on the job learning occurs for team members.

  • Lead by example through a 'hands on’ approach

  • Aim to achieve financial targets whilst maintaining a cost conscious approach.

  • Manage and deliver effective training and development for the team, including spot checking and guidance.

  • Work closely with the Events Operations Manager and run events.

  • To deputise in the absence of a manager and be responsible for opening and closing the departments.

  • Ensure completion of your personal objectives and responsibilities and work on any projects you are asked to lead.

  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required

Ideal candidates must have:

•Hotel School diploma or equivalent

• Previous experience in a similar environment

• Food and wine knowledge

•In Room Dining

•Events operations

• Interpersonal skills

• Problem resolution

• Training

• Motivating

• Immaculate presence

Due to it's location applicants not wanting to live-in should have their own transport. The location is not accessible by public transport.

Required skills

  • Events
  • Hospitality
  • Hotels
  • Private Dining
  • Fine Dining

Application questions

Do you have experience in a similar role?
Are youhappy to work 5 from 7 including evenings and weekends?

Reference: 34843009

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