In-room Dining Supervisor

Our client, one of the countries premier luxury hotels, is currently seeking an In-room Dining Supervisor to join their already established team to ensure the continued seamless delivery across a variety of duties reporting directly to the Events Operation Manager and F+B Manager.

Responsibilities

• Work closely with the F&B Service Manager and Events Operations Manager to run the In Room Dining and Events department and ensure service standards are met.

• Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars.

• Ensure that the back of house and preparation areas are kept clean and orderly at all times.

• Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.

• Logging or escalating any complaints or issues as required. Have a high level of presence and be confident in communicating with guests to ensure that their expectations are met and exceeded.

• Assist with ordering and stock control

• Provide knowledgeable food & drinks advice offering suggestions and recommendations

• Ensure that all billing and cashiering are conducted as per the required standards

• Aim to achieve engagement targets whilst ensuring training and on the job learning occurs for team members.

• Lead by example through a 'hands on’ approach

• Aim to achieve financial targets whilst maintaining a cost conscious approach.

• Manage and deliver effective training and development for the team, including spot checking and guidance.

• Work closely with the Events Operations Manager and run events.

• To deputise in the absence of a manager and be responsible for opening and closing the departments.

• Ensure completion of your personal objectives and responsibilities and work on any projects you are asked to lead.

• Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required

Ideal candidates must have:

•Hotel School diploma or equivalent

• Previous experience in a similar environment

• Food and wine knowledge

•In Room Dining

•Events operations

• Interpersonal skills

• Problem resolution

• Training

• Motivating

• Immaculate presence

Due to it's location applicants not wanting to live-in should have their own transport. The location is not accessible by public transport.