Our client, one of the countries premier luxury hotels, is currently seeking an In-room Dining Supervisor to join their already established team to ensure the continued seamless delivery across a variety of duties reporting directly to the Events Operation Manager and F+B Manager.
Responsibilities
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Work closely with the F&B Service Manager and Events Operations Manager to run the In Room Dining and Events department and ensure service standards are met.
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Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars.
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Ensure that the back of house and preparation areas are kept clean and orderly at all times.
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Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.
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Logging or escalating any complaints or issues as required. Have a high level of presence and be confident in communicating with guests to ensure that their expectations are met and exceeded.
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Assist with ordering and stock control
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Provide knowledgeable food & drinks advice offering suggestions and recommendations
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Ensure that all billing and cashiering are conducted as per the required standards
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Aim to achieve engagement targets whilst ensuring training and on the job learning occurs for team members.
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Lead by example through a 'hands on’ approach
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Aim to achieve financial targets whilst maintaining a cost conscious approach.
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Manage and deliver effective training and development for the team, including spot checking and guidance.
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Work closely with the Events Operations Manager and run events.
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To deputise in the absence of a manager and be responsible for opening and closing the departments.
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Ensure completion of your personal objectives and responsibilities and work on any projects you are asked to lead.
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Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
Ideal candidates must have:
•Hotel School diploma or equivalent
• Previous experience in a similar environment
• Food and wine knowledge
•In Room Dining
•Events operations
• Interpersonal skills
• Problem resolution
• Training
• Motivating
• Immaculate presence
Due to it's location applicants not wanting to live-in should have their own transport. The location is not accessible by public transport.
Required skills
- Events
- Hospitality
- Hotels
- Private Dining
- Fine Dining
Reference: 34843009
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