In-room Dining Supervisor - Amazing salary and benefits

Posted 5 November by Demon Recruitment Group

Our client, a global leader in luxury hospitality, are seeking a driven, motivated and reliable individual to join their very settled team at the Ascot location.

The successful candidate will be responsible of the smooth running of the in-room dining operation at the hotel, across all meal periods. You will work hard to create and maintain a team environment to achieve the required standards, therefore meeting and exceeding the guests expectations.

You will be working 5 days out of 7, sometimes working at different times from week to week so flexibility in this position is high-priority.

Please note: Due to it's location, applicants are required to have their own transport. The site is not serviced by public transport.

The Scope of the role

  • Work closely with the F&B Manager and Operations Manager's to run the In-Room Dining and Events department and ensure service standards are met.
  • Take orders and deliver In Room Dining across all rooms and be responsible for amenities and the mini bars.
  • Ensure that the back of house and preparation areas are kept clean and orderly at all times.
  • Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.
  • Logging or escalating any complaints or issues as required.
  • Have a high level of presence and be confident in communicating with guests to ensure that their expectations are met and exceeded.
  • Assist with ordering and stock control
  • Provide knowledgeable food & drinks advice offering suggestions and recommendations
  • Ensure that all billing and cashiering are conducted as per the required standards
  • Aim to achieve engagement targets whilst ensuring training and on-the-job learning occurs for team members.
  • Lead by example through a 'hands on’ approach
  • Aim to achieve financial targets whilst maintaining a cost conscious approach.
  • Manage and deliver effective training and development for the team, including spot checking and guidance.
  • Work closely with the Events Operations Manager and run events.
  • To deputise in the absence of a manager and be responsible for opening and closing the departments.
  • Ensure completion of your personal objectives and responsibilities and work on any projects you are asked to lead.
  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required


• Hotel diploma or equivalent

• 4/5 star restaurant/Food & Beverage service experience

• Food and wine knowledge

• Second language an advantage

• Food & Beverage - sequence of service

• Smart thinking

• Organised

• Positive attitude

• Training

• Previous supervisory experience

• Able to handle challenging situations

Required skills

  • Customer Service
  • Food Service
  • Hotels
  • Waiting
  • Waitressing

Application questions

Do you have experience in a luxury hotel environment?
Do you have experience in a similar role?
Do you have your own transport?
Do you have flexibility to work 5 days out of 7 including weekends?

Reference: 39296690

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