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In House Recruitment Manger - SITEL on behalf of Virgin Media

In House Recruitment Manger - SITEL on behalf of Virgin Media

Posted 7 June by SiTEL
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In House Recruitment Manger - SITEL on behalf of Virgin Media

SITEL in partnership with Virgin Media are currently recruiting for an experienced In House Recruitment Manager to join our new site leadership team at our new Glasgow site.

SITEL Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.

Virgin Media help to create a digital world that makes good things happen: for our customers and the communities in which we operate.

Across the UK and Ireland they offer four multi award-winning services: broadband, TV, mobile and home phone.

SITEL continually seek to create a positive candidate journey experience, and nowhere is this more important than at the start of that journey - during recruitment and on-boarding. SITEL offer a variety of roles across various communication platforms requiring a diverse range of skills

With this in mind SITEL Glasgow base are looking for a Recruitment Manager to join the HR and site support team to lead recruitment drives on site and own the candidate experience, both for external and internal candidates. With a demonstrable and successful background in recruitment or HR, the successful candidate will possess a strong knowledge of attraction strategies, selection methodology and candidate experience to further enrich our recruitment and employer offering in their local community. Leading a small team, the Recruitment Manager will oversee that day to day targets are upheld and kept to and that delivery for internal and external customers is a constant priority to support business success.

A day in the life of a Recruitment Manager

  • Organise and manage the day to day tasks and activities of the recruitment team
  • Work in an understanding and supportive capacity with Operational and Departmental management to ensure staffing levels are met and create a positive candidate experience
  • Continually drive all attraction strategies and methods to ensure candidate flow for all recruitment initiatives and support pipe line activities
  • Organise and support assessment centres and relevant collateral to guarantee a smooth and faultless candidate experience for all involved
  • Provide advice and guidance to hiring managers in their selection approach and job creation to ensure the best appropriate talent is on-boarded into the business
  • Evaluate job roles and create effective and engaging job specifications to portray realistic and appealing role profiles to attract the appropriate talent to the business
  • Take ownership of site based CRM activities and bespoke reporting platforms to provide insight and updates for all stakeholders in the recruitment process
  • Uphold all vetting requirements in the recruitment process with your time to ensure compliance and legal requirements are maintained to minimise business risk
  • Own the offer and on-boarding process to continue a positive candidate experience post-assessment
  • Work closely with site leadership on engagement activities to make sure Sitel is a fantastic place to work, each and every day

What the Recruitment Manager will need to be successful

Be the Coach

  • Coaches team members daily for development
  • Creates a positive candidate experience with all participants to best attract and select appropriate talent for the business
  • Coaches hiring managers regularly to ensure selection methodology and principles are upheld and promoted
  • Gives open, respectful, honest and regular feedback on agents’ performance and working behaviour to support their growth; accepts feedback from team members and stakeholders
  • Actively engage with all stakeholders to drive the recruitment agenda forwards and promote synergist working across the business

Grow the Business

  • Reports daily on various bespoke and national platforms to monitor recruitment successes and challenges
  • Reports on successes and challenges in a timely and fact based fashion to influence solutions
  • Actively understands and promotes recruitments importance in relation to key business objectives - client based, commercially and people focused
  • Works effectively towards campaigns and wider business objectives
  • Works solution oriented

Act with Insight

  • Understands the BPO business and the requirements of specific client(s) and how our associates influence this
  • Uses good judgement and promote effective selection methodology in the hiring process
  • Effectively uses analytical tools for preparing the right decisions towards recruitment and retention initiatives
  • Consistently applies Global SITEL (GOS) processes applicable to the function
  • Actively applies financial knowledge and knows how to positively impact financial results by effectively recruiting for required roles, and pre-empting requests where possible
  • Plans effectively by prioritising ad hoc activities, and meets deadlines

Lead To Engage

  • Inspires trust; Demonstrates our SITEL values of integrity, accountability, communication, service excellence and teamwork
  • Communicates clearly and often with team and stakeholders

Successful candidate will need to pass a DBS and credit check

10% non contractual bonus payable quarterly

Required skills

  • Contact Centre
  • High-Volume Recruitment
  • Recruitment
  • Resourcing
  • Manager

Reference: 35132594

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