We are currently recruiting for an In House Motor Engineer for a fast growing Insurance company based in Liverpool City Centre. This will be offering the salary between £27,000-£30,000.
About The Role:
Based in our Liverpool office you will effectively manage and control the claims costs associated with repairs undertaken by approved and non-approved repairers, including remote reviews and dealing with any customer complaints, whilst providing an engineering resource to the claims teams and providing outstanding customer service
You'll apply both Interpersonal and strong, up to date Technical skills to assist colleagues in a broad spectrum of scenarios, enabling an early resolution when customer's vehicles are damaged. Working with a range of both internal and external customers, excellent verbal and written skills, along with strong interpersonal and telephone skills are essential
•Carry out desk-based vehicle inspections to confirm viability of repair, through accurate valuations, control of repair costs and using the correct repair methods.
•Develop effective communication channels with, customers, staff and service providers.
•Provide technical supports and a quality engineering resource to all customers, and the department.
•Report on and investigate any areas of possible fraud.
•Provide customers with a quality service, in line with the Claims Guiding Principles.
Essential Skills & Experience
•A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, as well as technology and equipment used in the vehicle repair environment.
•Evidence of experience and training.
•Be self motivated, proactive and flexible.
•Have a basic knowledge of Insurance principles & practices and types of cover.
•Membership (or working towards membership) of the IAEA.
•Proven experience of working in a motor vehicle estimating / motor engineering environment.
•Strong numerical skills
•Ability to balance diplomacy with assertiveness and the ability to negotiate at all levels.
About The Benefits
•Salary up to £30,000
•Great Company to work for
If this sounds like a role you will LOVE, please send your CV to
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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- Insurance Claims
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