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Import Operations & Customer Service Coordinator

Posted 8 January by SDW Recruitment Ended

Import Operations | Sea Freight Forwarder | Supply Chain Coordinator

Are you an experienced freight forwarder looking for your next career move with ambitions of joining a household name, the biggest global supply chain & forwarding companies? Our client is looking for experienced sea freight forwarders to join their team in Felixstowe.

The Role:

As Operator & Customer Service Coordinator you will be responsible for major import accounts from start to finish developing excellent customer relationships by delivering the highest quality of customer service. You will manage all bookings for your allocated customers, issue booking instructions, processing cross trades and proactively informing customers on shipment statuses.

As part of the operations team you will also be responsible for processing UK Customs clearances and have full responsibility for the correct profit / loss for each file in your care. This includes ensuring charges are highlights and passed for billing. This is a very full on & active position that requires the successful candidate to problem solves and find solutions soonest in a time sensitive environment, taking care and handling customer enquires.

Essential Criteria:

  • Extensive experience with ocean freight
  • 5 years + UK customs clearance experience
  • Proactive approach
  • Results driven

Desirable Criteria:

  • Cross trade knowledge
  • Knowledge of air freight

About the Company:

This position is for the leading global company in their field, number one in the movement of freight worldwide. The size of this company has allowed them to cater for all business sizes, this is an opportunity to join the industry leader that are constantly growing & developing their professional team in Felixstowe.

Salary & Benefits:

This company is looking to pay between £23-28k, but there may be flexibility depending on skills/experience for the right candidate.

Apply today in complete confidence & for more information - immediate interviews being held

Required skills

  • transport
  • freight forwarding
  • logistics
  • imports

Reference: 34048539

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