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Import/Export Customer Service Coordinator

Posted 25 January by Xcel Recruit Ended

Our Client is an independent freight forwarder and they are currently looking for an Import/Export Customer Service Coordinator to join their team

Purpose of the Position: The Customer Service Coordinator acts as first point of contact for the customer and resolves any problems orconcerns with the receiving, storing and shipping of goods.


  • Use the most appropriate method of communication (telephone, e-mail, fax and letters) when being the first point of contact for all customers;

  • Develop and maintain effective working relationships with key customers to develop more business opportunities;

  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;

  • Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;

  • Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;

  • Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;

  • Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner;

  • Be a focal point for all queries from Key Account Customers; and

  • Any other duties as required by management for the smooth and efficient operation of the department.

Reference: 34322017

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