We are looking for an experienced and ambitious Import/Export Co-ordinator for an opportunity within a dynamic and fast expanding shipping and logistics firm based on the outskirts of Ipswich. The successful candidate will have a strong background in all aspects of the freight forwarding industry and be confident with business development in addition to general operations.
Arranging short sea trailer imports and exports, air freight imports and a growing number of air and sea freight exports
Taking bookings and arranging haulage and warehousing
Business development where business levels allow
Investigating and solving disputes or queries and providing outstanding customer service and communication with clients at all times
Answering telephone calls and responding appropriately to a variety of queries from people around the world.
Liaising daily with clients in order to gather instructions and maintain their reports using Excel, Word and Outlook
Tracking containers, arranging timely releases and sorting deliveries
FCL system experience would be a bonus but not essential
Skills and experience required:
Previous industry experience within a freight forwarding role is a necessity
Customs clearance experience would be beneficial but not essential
The ability to be meticulous and consistent with close attention to detail
Excellent verbal and written communication skills and a positive attitude
Flexible and adaptable with an excellent attitude to Customer Service