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Implementation Manager

Posted 26 February by James Wilcockson Associates Ltd (JWA) Easy Apply Ended

Implementation Manager - Leeds - Salary £25k - £35k + Car Allowance, 20 Days Holiday + Bank Holidays, Excellent Opportunity to join a successful, growing business.

Do you live and breathe cutting-edge technology? Are you a natural at delivering exceptional customer service?

Our client is a leader its industry and is carving a path towards an exciting future through innovation and technological advancement. This is your opportunity to become a part of this fantastic company as an Implementation Manager.

You will receive 3 months training with the client's customer service team, after which you'll shadow the existing implementers. Your primary role is to ensure that your customers experience a seamless transition from any legacy system over to the company's platform.

As Implementation Manager, your job will be to:

  • Support local and international customers both on site and remotely

  • Offer training and assist with initial set-up of the company's system

  • Conduct implementation meetings onsite (up to three per week), and hold webinars on the remaining two days for additional customer support

  • Regular communication with Sales, Commercial and Professional Services

  • Provide consultancy advice to help customers improve their existing processes and get the most of out the new system

You will ideally be/have:

  • Outstanding people skills, and the ability to professional handle objections

  • An interest in IT/ technology (a must)

  • A Passion for training, and skilled at putting customers at ease

  • Excel knowledge - intermediate to advanced

  • Good understand of other Microsoft Office products

  • Knowledge of SQL, Microsoft Report Writer, CSS/HTML (a bonus)

What are we offering?

  • Salary £25k - £35k + Car Allowance

  • 20 Days Holidays plus Bank Holidays

  • Onsite training

  • Excellent working environment

  • Commission on upsold products from the implementation process

  • Expenses paid for all business trips

Application Process

Once your application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.

Implementation Manager - Leeds - Salary £25k - £35k + Car Allowance, 20 Days Holiday + Bank Holidays, Excellent Opportunity to join a successful, growing business.

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency

Reference: 34559479

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