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Implementation Consultant

Implementation Consultant

Posted 13 March by iRecruit Partners Ltd Ended

iRecruit Specialist are recruiting for a client based in Wokingham for an Implementation Consultant. You will be working closely with clients, leveraging internal technical and project management teams, to facilitate the end to end delivery of software systems.

The delivery of the systems will include the elicitation, documentation and analysis of client’s business/functional requirements, system design and solution configuration, onsite deployment and implementation, user training and go-live support. The implementation consultant will perform post-delivery support duties including 24x7 on call rotation coverage and technical support issue resolutions assistance in accordance with SLA’s.

Key Responsibilities and Duties:

  • Client relationship establishment and management throughout the course of proposal development and delivery of professional services
  • Onsite requirements elicitation/documentation/analysis, solution and system design, installation and configuration, system testing and training in validated environments in Europe and the US
  • Assisting users in the understanding, implementation, configuration and validation of bespoke solutions from pre-sales to requirements to support transition
  • Building and configuring of systems (cloud and/or on-premise) for internal testing and proof of concept using Microsoft Windows servers and clients
  • Conform with quality procedures and provide continuous improvement recommendations
  • Lead or assist in the identification, design and development of new packaged services offerings

Experience and Skills required:

System delivery skills:

  • Solutions architecture
  • Authoring technical documentation (i.e. Functional Specifications [FS], installation scripts, training materials) System design (DS) and proof of concept
  • System installations (IQ) and onsite consultancy
  • System testing (OQ, PQ)
  • System training for end users
  • Troubleshooting issues prior to go-live
  • The ability to balance the demands of multiple clients simultaneously

Required software package skills:

  • Microsoft Windows Client Operating Systems including XP and above
  • Microsoft Office 2003 and above
  • Microsoft Windows Server Operating Systems including 2003 and above
  • Microsoft IIS 6 and above
  • SQL Server 2003 and above and\or Oracle 10g and above
  • Ability to script
  • Microsoft Virtual Machine/Server, Hyper-V or VMWare
  • Understanding of computer networks
  • General knowledge of Windows and Web based software applications
  • Experience with ERP, MES, PLM or similar systems also considered

Documentation skills:

  • Ability to write complex and detailed System documentation, clearly and concisely with a good level of quality (fit for purpose)
  • Strong critical reading skills for reviewing peer and client documents

Communication & personal skills:

  • Excellent leadership traits with ability to facilitate technical, requirements, and regulatory discussions with large groups of and individual technical, business and operations staff
  • Strong customer liaison, communications and influencing abilities
  • Excellent presentation techniques
  • Good business and financial acumen
  • Communicate effectively with manager and colleagues
  • Ability to gather and digest diagnostic information, recommend solutions
  • Work and communicate in a professional manner when engaging with clients
  • Willingness to go the 'extra mile’ to ensure customer success and satisfaction
  • Ability to travel to client sites for up to 70%+ of working time
  • Clean driving license and car owner (the role may include international travel)

Required skills

  • Consulting
  • Pre-sales
  • Software
  • Technical Documentation
  • Technical Solutions

Reference: 34673390

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