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Implementation Consultant / Product Trainer - Would suit ex Teacher or Trainer

Posted 9 February by EA Sales Recruitment Easy Apply Ended

This is a great opportunity to work with a recognised leader in the area of E-Learning software.

Fantastic role for an individual with Training or Teaching experience

My client is a leader in the Educational Software space. To help with their continued growth they are seeking an implementation and support consultant who can enhance their after-sales support service.

This is not a technical support role, more of a customer support role involving training, coaching and relationship building.

Duties and responsibilities will include:

  • Provide online support and training to primary and secondary schools on how to use the software (training given).
  • Ensuring software is used correctly in the education environment and increase the usage where possible.
  • Maintain accurate records on the Customer Relationship Management System
  • Provide feedback internally in a timely manner.

This role would suit someone who is passionate about providing excellent customer service and is great at developing relationships.

Experience and skills required:

  • Ability to be adaptable in order to meet the demands of this developing role.
  • Excellent communication skills (written and verbal)
  • Excellent ICT skills - Microsoft Office, in particular PowerPoint
  • GCSE Grade C or higher in Maths and English.
  • Required to take holidays out of school term time.
  • Pass a DBS check as working with school data

Desirable Abilities:

  • Training experience and or teaching/classroom experience
  • Knowledge and experience in how children learn to read.
  • Experience with web conference presentations/training.
  • Own car with a full driving license as on occasion you may be required to work offsite.

Contact us in confidence to discuss this exciting opportunity.

Reference: 34437814

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