Entering utility invoice information onto database
Bill auditing - charges and the database is updated as required
Updating and issuing of clients’ reports within strict deadlines
raising queries with the supplier and following up until resolved, reporting back to the client once complete
Maintaining query logs
Maintaining established supplier contacts
Updating the database accurately with site, meter and contract information, and consumption data
Accurately updating the customer’s energy usage data monthly and ensuring profiles are updated per supplier information
Ensuring Validate procedures are adhered to and refined
Assisting in carrying out historic bill validation on an ad hoc basis
To deliver the highest quality services and provide excellent customer service at all times.
Responsibility for data collection and analysis of energy data and invoices for clients as assigned by the Bureau Manager.
Responsibility for the preparation, interpretation and timely delivery of Bill Validation reports.
To regularly liaise with the Bureau Manager to ensure clear understanding of progress on each allocated client’s service and to communicate should issues arise.
Informing the client about the progress of their service.
To liaise with suppliers to request information and resolve queries.
To record detailed and up to dates notes on the right systems.
To attend relevant training courses as and when required.
Working alongside colleagues, both within and outside of the Bureau team, to ensure company objectives are met.
Calculation of charges / accruals / finance reporting for sites, and for departments / the business at summary level
Variance reporting and analysis
Experience in Data Analysis role
Experience working in the Utilities or energy industry
Reed Specialist Recruitment Limited is an employment agency and employment business