ICT Technician - 2nd Tier

Posted 31 May by Post My Job Ltd Easy Apply

Background

The company are a small, growing support company providing IT services for over 20 clients across several locations around the Midlands and South East. Our provided services include: Server maintenance, WiFi, TV and Projector maintenance, but mostly PC and laptop repair in the form of a regular technician service.

Role

We are currently experiencing rapid growth thanks to an ever-growing client list, and we are looking are looking for a 2nd line technician to support a variety of educational clients based primarily in Coventry and occasionally in Leamington. Primarily; you will be working within schools providing technical support as required by staff and implement good ICT procedures, practices and security for various establishments. This role also requires an amount of remote support, research, ordering, advice and telephone support for a range of equipment, services and sources.

Pay

38 Hours per week. Pay range is between 17k - 21k depending on experience and knowledge, full time or 39 weeks (pro-rata) will both be considered. Please make this preference known in your application letter.

Requirements

The right candidate would communicate frequently with the other members of the team, provide remote and onsite support to clients as well as assisting via phone/email and taking calls/organising alongside members of the team.

This is an excellent opportunity to make a big impact working within a small company well regarded by its customers and looking to further flourish and expand. The right candidate will be expected to work independently on client sites, and occasionally in a group, where you will ideally build a professional rapport with clients and provide technical support. The position benefits from 30 days annual holiday (inclusive of bank holidays) out of term time.

The right individual would have a rooted enthusiasm for IT as well as possessing a calm, approachable and friendly demeanour, with a strong work ethic and good communication skills. Our clients value a positive attitude, kindness, sound technical knowledge, and an ability to work well under pressure above all else.

Technical knowledge of Windows client and server is desired; covering a range from Windows 7/2008R2 upwards, ideally an understanding of Active Directory, Group Policy, DHCP, DNS, Office 365, G-Suite, Unifi, offline files, VPN, Apple products, MDM, Microsoft Office, Security certificates, Firewalls and Capita SIMS would be beneficial. Cloud services and Azure are also strengths, although training will be provided.

This coupled with 2 years’ experience in the field of IT within a school and with a qualification (preferred but not essential). Ownership of a car, willingness to drive to several sites and a full driving licence is essential.

How to Apply

Please apply via application letter and CV. The deadline for applications is the 22nd of June 2018.

Please be aware that the position has a start date of September 3rd 2018.

Please Note: When applying for one of our vacancies, we will create a private application on our website so that the employer can view and respond to you. If you would like to update or remove your CV from our website, you can login and delete it at any time. We will send you login details when the application is made.

Required skills

  • Apple
  • Firewalls
  • ICT
  • VPN
  • WiFi

Reference: 35269620

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job