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ICT Service Desk

Posted 5 April by Reed Featured Ended

My client based in Wymondham is seeking an IT Service Desk Analyst to join their 1st line support team on a temporary basis, initially up until September 2018

The role holder will be accountable for:
Answering, recording, allocating and monitoring all calls to the service desk
Providing telephone technical assistance to resolve faults on all systems up to first line level
Provide a customer-focused service by keeping customers updated

Essential Criteria
Experience of working in a customer services environment
Working knowledge of Microsoft Office 
Excellent computer skills

Desirable Criteria
Experience of working in a call centre or information technology department

This position will be working Monday-Friday, 09:00-17:00 and is an excellent opportunity to gain or further your experience within a large ICT department.

If you are interested in this opportunity, please either apply online or email your CV to

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34833256

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