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ICT Service Desk Technician

Posted 6 February by Sense Ended

We are currently recruiting for an ICT Service Desk Technician to work 37.5 hours per week (full time) in Selly Oak, Birmingham on a permanent contract.

Title:ICT Service Desk Technician
Reference number:
42443
Hours: 37.5 hours per week (full time)
Location: Selly Oak, Birmingham
Contract type: Permanent
Salary: £26,617 - £27,943 per annum

About the role

The role of Service Desk Technician is to ensure excellent computer operation so that our customers can accomplish business tasks. Within this fast paced environment, you would need to receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service.

Incident resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide telephone, remote and in-person, hands-on help at desktop level.

This role will be based at our TouchBase Pears office in Selly Oak, although some travel to other Sense sites across the UK may be necessary from time to time. Therefore, a full UK driving licence is desirable for this role.

About you

The ideal candidate will have excellent customer service skills, a talent for problem solving and the ability to apply these skills in a technical environment.

We would like to hear from you if you have solid and proven experience, and are looking to build on your knowledge and eager to develop new skills. Significant experience of Windows Operating Systems, desktop support and active directory domain administration is essential.

About us

Sense is a national disability charity that supports people with complex communication needs to be understood, connected and valued.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Closing date: Monday 19 February 2018
Interview date: To be confirmed
To start: To be discussed at interview

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the 'Apply Now' button. You will be directed to our website where you can download the information pack and complete the application form.

We would recommend that you read the candidate guidelines and job description (available on our website) before applying. If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio, further details can be found on our website.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment are subject to a number of checks including an enhanced DBS check where appropriate.

No agencies please.

Required skills

  • Customer Service
  • Problem Solving
  • UK Driving Licence
  • Desktop Support
  • Windows Operating System

Reference: 34406207

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