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ICT Field Engineer

Posted 3 January by NRG PLC Easy Apply Ended
ICT Field EngineerNorth East

£150 per day

Our ref: 165115

Our client is looking for an ICT Field Engineer to provide high level onsite support to diagnose, troubleshoot and resolve a wide range of ICT incidents and service requests with responsibility for the lifecycle of incidents, problems and change requests

Main Duties and Responsibilities -

  • Resolve incidents and problems both directly from customers and through technical escalation
  • Conduct fault diagnosis and repair of client PC, service and network hardware including servers, tape drives, desktops, laptops, printers, scanners, routers, switches and firewalls
  • Implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
  • Complete daily onsite engineering and network administration tasks as part of he managed service contracts and post installation handover and support
  • Conduct in house workshop repair of PCs, servers and printers
  • Upgrade hardware components and firmware

Essential Skills/Knowledge

  • Minimum HNC or equivalent in IT, Computer Science or similar discipline / proven equivalent working experience
  • Experience in servers/desktop and Microsoft MCP
  • Basic understanding of ISO/BSI and ITIL frameworks
  • Working knowledge of network cabling
  • Basic understanding of Cisco/network/internet

This is an initial 2 month contract with the possibility of an extension.

Due to the nature of this role you must have a valid driver’s license and access to a car as it will involve travel to sites across the North East.

Reference: 34066211

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