I.T Support Technician
My client is now looking for an I.T. Support Technician to join their team of three.
This role will suit someone who will be happy working in a close knit environment, and part of a small friendly and supportive team, where there is room for career progression.
The company are:
A pro-active professional IT support company working with small to medium business clients in West Kent. They are seeking a talented IT Support Technician to join their team. You will be required to work in a wide variety of roles including Support Engineer, Helpdesk Support Technician and Project Developer. Therefore being able to think on your feet and have the ability to solve problems. If you're the type of person who enjoys the challenge of finding solutions to IT support issues? and to deal with computer users with a range of technical know-how then this role might be of interest to you, as it comes with career progression.
Implement new systems and upgrade of existing systems
Resolve IT system issues and problems
Record work performed accurately
Document work processes and update knowledge base
Provide helpdesk support to clients
Able to travel; support requires work to be undertaken at client sites, via remote tools and in the workshop
Good interpersonal skills face to face and over the telephone
Ability to work without close supervision in accordance with company guidelines
Team player who is creative in their thinking
Adaptable; willing to get involved in other areas of the company such as marketing and sales
Skills and experience
Minimum of 9 months experience in an IT support role
Knowledge of Windows operating systems, both pc and servers
Knowledge of computer hardware, software, security and networking
An IT qualification such as A+ or MCSE
Bonus: Mac OSX knowledge and mobile technology
English and Maths GCSE grade C or above Preferred:
Driving licence and use of own car.
Ability to work on your own initiative
Demonstrate practical knowledge and problem-solving strategies
Strong communication skills; ability to communicate with customers who have little IT knowledge
Interest in technology: keep abreast of new developments in software and hardware
Takes pride in work and in self
Good attention to detail
Excellent time and task management
Flexible approach to changing workload priorities and working hours
Negotiable basic salary circa 25k depending on experience.
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