HRSC Assistant

Posted 12 September by REED
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My large national client within the public sector are recruiting for a HR Administrator to join the team, this role is being offered as a 3 month temporary assignment in the first instance with potential to extend. This is a great opportunity to join a nationally recognised employer. 

The main focus of the role is to deal with HR queries and all associated HR Administration.  This will include handling a range of HR processes. You will also engage with the wider team and refer employees to the HR knowledgebase.

Key Tasks and Duties:

  • Deal with a range of enquiries, some complex, either in written form, personal contact or by telephone
  • Manage enquiries through to a conclusion providing a good level of customer service.
  • Refer employees to the HR Knowledgebase
  • Look for and refer any gaps in information or areas where information may be inaccurate to line manager 
  • Participate in team meetings to suggest improvements for processes, customer service and working practices within the whole team.
  • Work to key performance indicators and customer service standards 
  • Undertake alternative tasks to ensure optimum service delivery is maintained across the HR Department.

Key Skills needed:

  • Experience in the use of IT and a good working knowledge of word processing, spread sheets and databases
  • Experience of working in a customer service environment
  • Ability to work in a high volume administrative role
  • Able to follow processes, problem solve and multi-task
  • Use own initiative
  • Ability to manage own workload 
  • Excellent attention to detail

The employer will provide training and security Vetting is also required for this position so if successful you must be happy to complete this process.

Reference: 38899944

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