Key responsibilities will include:
Ensure a high level of quality control within the team, ensuring operational processes are executed with accuracy and in line with audit.
Responsible for producing and analysing metrics to monitor and support ongoing improvements and service level agreements.
Develop strong relationships with key stakeholders to progress projects and improvements.
Manage and improve the performance and service delivery of the HR Shared Services centre by developing a high quality team.
Ensure the team delivers timely and accurate advice to employees and line managers on matters of employment law and company policies and procedures.
Deliver continuous improvement initiatives to deliver a standardised efficient service throughout the HR lifecycle.
Develop and execute a quality control plan and oversee weekly quality and audit checks and take action where necessary.
Work closely with the Payroll teams to ensure all employees are paid accurately and on time.
The successful candidate will have:
*Minimum 7 years' experience with at least 3 years in a managerial capacity, preferably in a Shared Service environment delivering best in class ER support.
*Solid understanding of employment legislation and best practice.
*Experience of working within a complex multi-site business.
*Results oriented and able to deliver results in a fast paced environment.
*Ability to resolve complex HR problems and make timely decisions.
*Solid HR systems experience.
*Strong management skills and the confidence in coaching and partnering a large number of stakeholders.
*Extensive knowledge of UK statutory reporting requirements.
*High degree of accuracy and numeracy with the ability to work well under pressure and to strict deadlines.
Badenoch & Clark is acting as an Employment Agency in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.
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